How Do I Know the Status of my Order?
Browse through our website and search for “Order History” on your Account homepage. Here you will get to know all the information you need regarding your order such as what you ordered when you ordered it and the tracking details of your order. If you don’t have an account, then that isn’t an issue either as you can go here to track your order.
Where Can I Find Mluxe Products?
Mluxe products are available exclusively online. Aside from this, all our products are available to be placed on order and delivered right to your doorstep right through our website mluxe.com.
Our Principles on Return Policy?
Being completely confident in the quality of our products, we always want our customers to be fully satisfied with our product. We accept product returns if our products were bought online at Mluxe.com, with free shipping and a complete money-back guarantee. Any shipping fees will not be refunded. This policy resides only if the product is returned within 30 days of purchase.
When will Collections or Specific Items Return in stock?
As for now, we don’t have a specific timetable based on which our items are filled in stock, and our amazing collectible items are the only event-based and might not return so do try to get them as soon as they are launched to not miss out on any epic products which you might miss later. Follow up on our monthly newsletter for more info!
How to use Checkout Promo code?
Whenever we release our promo codes, they are randomly generated alphanumeric which only work for a certain time frame (this could be a week, a month, or even a year). Always be sure to check for any typos when punching in your promo code, and do check for any spaces that might be on the code. Be careful on the upper and lowercase that you use as our promo code is case-sensitive as well.
How do I delete my account?
Go to the person icon on the top right to access my account then on the left hand side click on delete account and enter your password.You may also click here to access the delete my account page.
How will the order be confirmed?
A confirmation email is sent automatically on the successful placement of the order. In the absence of an email kindly contact our customer service to validate the order.
How will the order be shipped?
The orders are delivered through United States Postal Service (USPS) and FedEx within the U.S while the international orders are distributed by our carrier service to the postal service of the destination country from where the package is delivered to the customer.
After receiving the tracking number, when will the order ship?
The shipping number indicates the generation of the shipping label, and the order will be delivered in the upcoming few business days.